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Help Centre

Commonly Asked Questions

I live and work in different areas of my community. Can I receive notifications for more than one area?

Once I've signed up, how will I receive notifications?

How will I know that I've completed the sign up process properly?

I've signed up to receive notifications to my mobile device. What number will text messages come from?

What if my contact information changes and I need to update my account?

I no longer wish to receive notifications. How do I close my account?

How much does it cost?

I have more questions. Who can I contact?

Why do I need to provide an email address?

Why do I need to set a password?

Terms and Conditions

I agree to allow the Regional District of Central Kootenay to contact me by telephone, email or text message regarding water service events. I understand that contact by telephone and text message will occur upon the onset of the water notifications program. Contact by email is not a current service but may occur in future years. I may withdraw my consent at any time by contacting Water Services billing inquiries at 250.352.8182 or 250.428.2612, [email protected] or RDCK PO Box 590, 202 Lakeside Drive, Nelson, BC V1L 5R4.

CONTACT INFORMATION:

Water notifications and billing inquiries:
1-800-268-7325 ext. 8182, (250) 352-8182
[email protected]

General RDCK water system inquiries:
1-800-268-7325 ext. 8171, (250) 352-8171
[email protected]

Water system emergencies 24/7:
(250) 352-1504
(250) 254-1685 (Erickson/Lister/Sanca Park)

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