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Guide/Question

Why do I need to set a password?

The Password you create is used to secure your online account. This Password is used during the authentication process in conjunction with your User Name to verify your identity before granting access to your personal details. You can change your Password at any time when you are signed in, by visiting the 'Account Settings' page.

If you forget your password, please click the 'Forgot your Password' link in the main sign in page and we will send you an email to begin the process of setting a new Password.

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Terms and Conditions

I agree to allow the Regional District of Central Kootenay to contact me by telephone, email or text message regarding water service events. I understand that contact by telephone and text message will occur upon the onset of the water notifications program. Contact by email is not a current service but may occur in future years. I may withdraw my consent at any time by contacting Water Services billing inquiries at 250.352.8182 or 250.428.2612, [email protected] or RDCK PO Box 590, 202 Lakeside Drive, Nelson, BC V1L 5R4.

CONTACT INFORMATION:

Water notifications and billing inquiries:
1-800-268-7325 ext. 8182, (250) 352-8182
[email protected]

General RDCK water system inquiries:
1-800-268-7325 ext. 8171, (250) 352-8171
[email protected]

Water system emergencies 24/7:
(250) 352-1504
(250) 254-1685 (Erickson/Lister/Sanca Park)

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